FREIGHT/SHIPPING

How do you ship?
Orders will be shipped by UPS. UPS shipments are pre-paid with charges added to your invoice.

May I change my shipping address?
Yes. Please notify us in writing of any changes and request confirmation of receipt of the change. If notification is made after a shipment has left our warehouse, the trucking company will charge you a re-consignment fee.

May I request my own shipper?
Yes. Please provide this information at the time of placing the order or provide this in writing.

Are special labels or boxes available?
Yes. Special labels, boxing, or handling requests must appear on your purchase order. Surcharges for these services will be incurred.

What if I am not available to accept delivery?
If the trucking company has to re-schedule a delivery, they will charge you a re-delivery fee.

How can I track my shipment once it leaves your showroom?
You may call our office to request the tracking number (415.305.8381).

What if the goods arrive damaged?
At the time of delivery, boxes should be inspected for suspected damage. If the condition of the box is such that damage is suspected, the box should be opened for further inspection before the driver leaves the premises. Suspected damage should be noted on the bill of lading at time of delivery and signed by the carrier. Damages to any items delivered MUST be noted on the delivery receipt or bill of lading when you sign to accept the order. Failure to do so often results in refusal of a claim. Please retain all packaging materials for 45 days; this is required should the carrier elect to inspect the merchandise.

What if the damage is concealed?
It is important to inspect all merchandise within 24 hours. Your reimbursement will depend upon the promptness of your reporting the problem. It is industry standard to pay less for concealed damage. Please retain all packaging materials for 45 days; this is requiredshould the carrier elect to inspect the merchandise.

What if the product is defective?
Our office should be notified within 3 days of receipt of defective goods. A photograph is required in order to share with the manufacturer on how to improve their product. A discount or replacement piece is the actions most often taken and is at the manufacturer's discretion.