Frequently Asked Questions

Where is the furniture made?
All steel frames are made in France. All items sold are finished in France.

Can I get any piece in any color?
Items are available in all 27 colors unless otherwise specified. Please refer to the price list for this information.

Do you have anything in stock?
We always have some stock. In-stock availability may be viewed on our website and is updated daily.

How do I know when you charged my card?
We will mail you a copy of the sales order/invoice and a copy of the credit card charge.

What is the lead-time?
Average lead-time is 10 to 12 weeks not including shipping time. However, hour order may be complete as early as 8 weeks or longer than 12. A quote is merely an estimated time frame; it is not a promise or a contract. Up Country Living cannot guarantee delivery before holidays and/or special events but we consistently do everything we can do to accommodate our customers in these circumstances.

What is the furniture made of?
All frames in the Bistro line and most frames in the Fermob line are crafted of steel; powder-coated and baked for durability.

Will it rust?
Each piece is painted with a UV proof polyester powder-coat paint. The durability of the furniture depends on its environment. The less humid the environment, the longer the finish will last. If the finish has a nick in it, it will rust. If this happens, it is necessary to touch it up with an outdoor sealant. Touch-up paint is available for purchase. Foot protectors are provided for all pieces and must be used to prevent rusting of feet. Products are not guaranteed against rust. If furniture is placed in humid or saline conditions, the cataphorese finish should be ordered.

What is CATAPHORESE?
Cataphorese is an upgraded finish. In this processs, the item is dipped 17 times in a rust resistant bath before it is powder-coated and baked. This process is standard on some items (noted with a "C" to the left of the item number) and can be added to others for an additional 18%. This upgraded finish does not protect fully at rivets, joints, or lasercuts.

What is OTF?
OTF stands for "outdoor technical fabric." This fabric is made from PVC-coated polyester threads, which are sealed at the intersections. This fabric is used in the Alize, Costa, Dune, Jour de Fete, Plein Air, and Panama collections.

Is there a warranty?
Yes. All frames are warranted for 3 years from the date of the Café Society invoice. Products are not warranted against rust or mildew.